Privacy Policy

This Privacy Policy applies only to Painite Travels Pvt. Ltd.

It does not apply to third-party websites, mobile apps, or platforms that may be linked to our website. We strongly recommend reviewing the privacy policies of such third parties separately, as their practices may differ from ours.

Depending on the nature of your interaction with us, we may collect the following personal or sensitive information:

• Full name and gender

• Date of birth (especially for children or age-based services)

• Contact details (email address, phone number, postal address)

• Passport details, visa details, and frequent flyer numbers (where required)

• Payment-related information (processed securely via payment gateways)

• Travel preferences and itinerary-related information

You may choose not to provide certain information; however, doing so may restrict your ability to access specific services or complete bookings.

The information collected is used strictly for legitimate business purposes, including but not limited to:

• Processing travel inquiries and bookings

• Confirming reservations with airlines, hotels, transport providers, and other suppliers

• Communicating booking updates, itineraries, and service-related information

• Providing customer support and assistance

• Sending promotional offers, newsletters, or updates (you may opt out anytime)

• Improving our website, services, and customer experience

• Meeting legal, regulatory, and compliance requirements

We do not sell, rent, or trade your personal information to any third party.

Payment details such as credit card or net banking information are typically collected and processed directly by secure third-party payment gateways and banks.

Painite Travels does not store full card details. If any payment-related data is temporarily retained, it is handled securely and used strictly for transaction-related purposes.

You may browse our website anonymously. However, like most websites, we use cookies and similar technologies to enhance user experience.

Cookies help us:

• Recognize returning visitors

• Understand browsing behavior

• Improve website performance and content

You can configure your browser to block or notify you about cookies. Disabling cookies may limit certain features of the website.

Each time you access our website, certain technical information may be logged automatically, including:

• IP address

• Browser type and operating system

• Pages visited and time spent

• Date and time of access

This data is used for analytics, system administration, and security purposes. It does not personally identify individual users.

Your personal information may be shared only under the following circumstances:

• With airlines, hotels, transport providers, guides, or other suppliers strictly for service delivery

• With technology partners for website analytics or operational support (non-personal data)

• When required by law, court order, government authority, or regulatory body

• To prevent fraud, protect legal rights, ensure safety, or comply with legal obligations

Any sharing is limited to what is necessary and relevant for the intended purpose.

We may engage third-party service providers to display advertisements or analyze website usage. These providers may collect anonymous, non-personally identifiable information using standard technologies such as pixel tags or cookies.

No personal information such as name, email, phone number, or address is shared or disclosed in such processes.

Even after a booking is completed or an account interaction ends, we may retain your information for as long as necessary to:

• Fulfill legal and regulatory requirements

• Resolve disputes

• Enforce agreements

• Maintain business records

Such retention will always be in accordance with applicable laws.

We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, misuse, or disclosure.

While we strive to use industry-standard security practices, no method of electronic transmission or storage is completely secure. We continuously upgrade our systems in line with evolving technology and legal standards.

We may disclose personal information, without prior notice, if we believe in good faith that such action is necessary to:

• Comply with legal obligations or judicial processes

• Protect the rights, property, or safety of Painite Travels, our clients, or others

• Investigate fraud, security breaches, or unlawful activities

We reserve the right to modify or update this Privacy Policy at any time. Any changes will be posted on this page along with a revised effective date.

We encourage users to review this policy periodically.

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us and mention "Privacy Policy" in the subject line. We will respond within a reasonable timeframe.

Thank you for choosing Painite Travels Pvt. Ltd.